AI-powered omnichannel assistant
Consolidates conversations from Facebook, Instagram, WhatsApp, and more into a single workspace that automatically classifies intent and sentiment.
MyceliumApp · Social AI Suite
MyceliumApp is the AI-powered social communication and analytics platform that helps companies understand, respond, and grow through every digital interaction.
It processes 100% of incoming messages and comments from your social channels, offering real-time insights that boost engagement and protect your brand reputation.
Primary outcomes
Resultados que medimos en cada despliegue.
100%
Automated message processing across all major social networks
-60%
Faster response times that improve satisfaction and loyalty
24/7
Omnichannel coverage with Spanish-language AI models
Key capabilities
Todo lo que necesitas para operar y escalar tu comunicación social.
Integrated CRM module
Turns every thread into a qualified lead, tracks context, and powers post-sale follow-ups without leaving MyceliumApp.
Real-time insights & crisis alerts
Monitors brand sentiment 24/7, flags negative spikes, and triggers alerts so you can act before issues escalate.
Active AI training
Learns from every reply to improve accuracy, tone, and context recognition, keeping your assistants always on-brand.
Use cases
Aplicamos playbooks específicos según la industria.
Retail & eCommerce
- Respond instantly to price, product, and delivery inquiries.
- Automate FAQs and recover lost sales from unattended messages.
Banking & Insurance
- Manage product questions, credit applications, or claims with consistent, compliant responses.
- Keep critical interactions secure while reducing handling time.
Public sector & NGOs
- Detect early signs of dissatisfaction, discrimination, or bullying.
- Respond faster to citizen needs with coordinated teams.
Let's talk
Tell us about your channels and KPIs. We'll show you how MyceliumApp accelerates your social operations.